![]() - Citrix is aware of an issue with graphics device drivers for Windows endpoints that have the Intel I5 1245U 1.6GHZ processor using the UHD Graphics 770 adapter.Image effects will be delivered in a subsequent Linux release. This requires MultiWindow as a prerequisite which is available in VDA 2112 or higher and Teams 1.5 or higher. - Background blurring is available in release 2212 for Linux.- Background blurring and image effects are available in release 2301 for Mac.See HDX Microsoft Teams Optimization Crash or Video Freeze on newer Intel-based clients for more information. Please contact your device manufacturer to download the latest version of the driver. - The issue with the Intel graphics device driver has been fixed.To get the latest Shim update you must log out and log back into Teams and it will be automatically downloaded. This bug is fixed in the latest version of Microsoft Teams (Shim version 1.13.0.2). - Citrix has fixed a problem in the Javascript “Shim” that runs inside of Teams where some Point-to-Point calls were failing to connect sporadically.We suspect that this is related to the Intel Driver previously mentioned in this article. ![]() - Citrix has received new reports of HDXRTCMediaEngine.exe crashes during meetings with video and screen sharing enabled which we are investigating.Please follow the instructions to upgrade your CWA to the fixed version to regain functionality. ![]()
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